Activating Microsoft Office 2013. To start the Product Activation Wizard, follow these steps: Open any Office Suite program. For example, open Microsoft Word 2013. Click the File tab. Click Account, then click Activate Product. In the Microsoft Office Activation Wizard, choose I want to activate the software by telephone, then click Next. Microsoft Office 2010, 2016, 2019 Activators. On this page you can see all existing activators for Microsoft Office 2010 and for Microsoft Office 2013 Professional, if you do not need an activator, there are Keys, activation codes, and after all of this you can activate your Microsoft Office. Programs, point to Microsoft Office Tools, and then click Activate Product. Note This method is not available in Microsoft Office 2003 and the 2007 Microsoft Office system. For Access 2007, for Excel 2007, for PowerPoint 2007, and for Word 2007, there are two methods to access the Office Activation Wizard. These methods are as follows.

Microsoft Office Activation Wizard 2016
Microsoft Office Activation Wizard 2016
Microsoft Office Activation Wizard 2019

Learn how to activate Microsoft Office 2019/16 or Office 365 on Windows 10/8/7 systems using a valid Activation Product Key. Also check Office Activation status first.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:

We are unable to connect right now. Please check your network and try again later.

Sorry, we can't connect to your account. Please try again later.

More information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365

Step 2. Check whether you're behind a proxy server

Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

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Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
Type the following command, and then press Enter:

Step 3. Check whether you're behind a firewall

Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:

https://officecdn.microsoft.com
https://ols.officeapps.live.com/olsc
https://activation.sls.microsoft.com
https://odc.officeapps.live.com
https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
go.microsoft.com
office15client.microsoft.com

Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Step 4. Check whether you have the appropriate license

Sign in to the Office 365 portal.
Click Settings (), and then click Office 365 settings.
Locate the Assigned licenses area.
If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

To manually remove existing product keys for an Office 2013 program, follow these steps:

Open a Command Prompt window, type one of the following commands, and then press Enter:
- If you're running 64-bit Windows with 32-bit Office:
- If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:
Examine the output. Look for and locate the last five characters of the installed product key.
Remove all product keys. To remove a product key, type the following command and then press Enter:

Here's an example of the output of steps 5a through 5c:

For more information, see the following Microsoft Knowledge Base articles:

Still need help? Go to Microsoft Community.

Microsoft Office Activation Wizard removal instructions

What is Microsoft Office Activation Wizard?

'Microsoft Office Activation Wizard' is a deceptive pop-up claiming that the user's MS Office activation has expired. This pop-up often infiltrates the system during installation of potentially unwanted programs (PUPs), which generate intrusive online advertisements, cause unwanted redirects, and continually record information relating to users' Internet browsing activity.

The 'Microsoft Office Activation Wizard' pop-up overlays all computer applications. It contains a message stating that the MS Office activation has expired and that the victim has two choices: 1) activate via the Internet, or; 2) call tech support via the telephone number provided (1 800 935 6918). In fact, activation via the Internet does not work and, thus, victims are forced to call tech support. Be aware that this pop-up is fake - criminals attempt to trick victims into calling and paying for services that are not needed. Fortunately, the 'Microsoft Office Activation Wizard' executable has a hard-coded activation code ('THTY4-89LK6-RTI23-XZTOP-05ERY'), which you can use to 'activate' your MS Office and, therefore, remove the pop-up. PUPs employ a 'virtual layer' to generate pop-up, banner, coupon, and other similar advertisements. The virtual layer enables placement of third party graphical content on any site. Therefore, displayed ads often conceal underlying content. These bogus programs are also likely to redirect users to various websites (usually fake Internet search engines) without their consent. Content-concealing ads and unwanted redirects significantly diminish the Internet browsing activity. In addition, PUPs continually mon